Today our daughter and family did visit from Chicago, and we had a very nice visit. It’s a beginning!
While she was here of course I was explaining all about the hacking incident. She knew the basics from receiving the hackers’ email and my soon to follow ‘alert’ that the first was a scam. She told me as did her husband that at this point just to forget the whole incident and to not try further to clear things up. I have tried relentlessly to try and get some help but to no avail. Every time I do, they refer me to a place even to follow a link to get some reply, to where I have to sign in with password. It seems they don’t get it at all.
Anyway, her husband who is in the ‘corporate’ world said that if I sent a letter, to Microsoft head office in Washington that it would just end up in trash; that today corporations really don’t care about such things and most especially about people like me and others who have such difficulties. They said that the companies know there are issues, but basically unless it involves a problem for them, that they really don’t care. I know they kind of were laughing that I didn’t just forget the whole thing, and maybe they’re right. Maybe I am totally naïve that somehow, I might get through the bureaucracy and someone will actually help and reply. I know now, looking back at an email, that I caused this to happen out of ignorance and carelessness. I will however say that the email that was sent to me, looked official and the contents were believable because my computer guy that I used to have said that MS was going to eventually get rid of Hotmail accounts under certain conditions, and that’s what the email purported to do. As most of you know I have been very tired, and when one is in that condition you don’t think as clearly as normally you would. I have beat myself up so much for being ‘stupid’ …. I can’t think of any other word other than that. But it’s done and I can’t take it back. I do however apologize to anyone this affected ‘again’.
After all that was said to me, I had to ask myself if I would just do as was suggested and forget it and not even worry that I can’t delete the account. Here’s the thing, “I am who I am’ and with still hope that the letter and screen shots of the email sent to me and the letters that the hacker sent, and the information I saw about them realizing that most is likely false… that still perhaps they will read and ‘maybe’ … a big ‘maybe’ it will at least make a difference to someone else in the future. I told them that their security process is incomplete and lacking severely turning me ‘the victimized’ into the suspected perpetrator, all because nowhere does it allow for a place to make a statement or give an explanation. If they did I could have shown them the hacker’s letters and other screenshots I took of various things.
So, maybe all will go into the trash and they won’t care about anything I said, but I have to be who I am and in the core still of my being ‘hope springs eternal’ that maybe, just maybe it will make a difference and my letter and other contents won’t end up in the trash can!
I will surely let you know if Microsoft does respond. I know….”don’t hold my breath, right?” Diane