I have spent so much time and effort and yes tears trying to clear up this mess of the hacked email, that I don’t believe it. How a big corporation such as Microsoft can cause such a runaround, is beyond my understanding.
I thought that the original ‘hacking’ was over and then of course found that they sent out a ‘scam EMERGENCY email to
some maybe all of my contacts, for which I did send out an alert.
Last night I realized they had somehow changed the password and alternate contact email AGAIN! So I tried first of all to phone hoping maybe there would be help 24/7. Of course they don’t. And I’ve tried online to see if I could explain the situation but again I can’t because before they’ll not even talk or ‘chat online’ with you, unless you give the email and password and of course mine is not showing valid because it’s been hacked.
So I go and answer the questions which are totally inadequate for this situation as it’s not just forgetting my password it’s hacked with them stealing it. But I go through the questions and fill out the form to verify I own the email. They advise me this morning that I didn’t give enough information and so please do it again. Then it says it could take up to 24 hours, and so I go and don’t see their confirmation link soon enough… must be a matter of minutes… and when I go to confirm and follow their link … it says it’s expired as too much time has taken place.
They tell me to go through the process again which I did, after trying in vain to try and get someone… a ‘LIVING’ person to talk to me but find they don’t give phone support for a Hotmail account, and am directed back where I started. And so in defeat I go back to complete the questions and form only to have them say they are doing maintenance on the site and to come back later.
So you guessed it, I went back in about a half hour and complete everything once again, this time after completing it they say there’s been too many submissions on ‘this account’ in one day. They have to work on other accounts and to come back in 24 hours.
I guess I’m venting because as I said I can’t believe that this large conglomerate cannot handle something like this more effectively. And the people that I did talk to, one in Microsoft Canada and a local support store could not have cared less. “Sorry” they say that’s your only option and we can’t give you phone support.
So a ‘heads up’…. if you ever run into anything like this be prepared for the biggest runaround there could be. Microsoft may be big but they are not customer friendly, at least not for the ‘little guy’…….. End Of Rant!
By the way, I will be opening up a new account for blogging and getting as far away from Microsoft as I can at least in my email; I don’t have much choice in the internet as Windows 8 is owned by………!!!. I’ll let you know when it’s set up. Thanks for listening to a very frustrated person and fellow blogger…… Diane